Normally, you will not need to pay extra fees for RedDot online shopping. If there are extra fees to be needed, such as extra fees for some remote areas. you’d be notified of any additional charges necessary to deliver your order. When you place the order, kindly please provide your details address, telephone number, and consignee for shipment.
Order processing and tracking
Immediately after placing an order with RedDot, an order confirmation will be sent to the email address provided. Normally most in-stock items are shipped within 24 working hours of the order payment being completed with the exception of stock-out items. If the order happened on weekends or public holidays, the delivery date will be delayed accordingly. It is usually taken by DHL, FedEx, UPS, or TNT. The tracking number for the order will be sent to the email address within 48 working hours after the Order Processing. So you can check the updated status and receive the package in time.
If Shipping is damaged on arrival before signing the package, you need to confirm if the light arrived in good condition, if the light is damaged during transit, you will need to help us by making a claim to the forwarder. If the damaged light not working completely, we will arrange a new one for you. If this is just a small issue, you can sign it, and we will give you a refund or a little discount for the next order. Or once we have any sponsor activities, you will be given priority. Or we will extend the full warranty period from 3 months for FREE!
Details warranty clauses：
- RedDot products are warranted against defects in materials and workmanship for a period of THREE(3) MONTHS from the purchase date with free replacement.
- RedDot is warranted against defects in materials and workmanship for a period of THREE(3) YEARS from purchase.
- Warranty does not cover the following damage(s): the product being modified, improper installation or use, improper cleaning, electrical surges, or nature-caused damage.
- The warranty does not cover the loss of a third party with direct or indirect damage(s).
If you have any questions, please contact us by email or phone, and we will wholeheartedly serve you.
Enjoy your red light therapy travel!