Shipping Terms

Normally, you will not need to pay extra fees for RedDot online shopping. We will notify you of any additional fees required to deliver your order, if any. When you place the order, kindly provide your details: address, telephone number, and consignee for shipment.

Order Processing And Tracking

RedDot will immediately send an order confirmation to the provided email address after you place an order. Typically, RedDot ships most in-stock items within 48 working hours of completing the order payment, except for stock-out items. Orders placed on weekends or public holidays will result in a delay in the delivery date. DHL, FedEx, UPS, or TNT typically handle it. Within 72 working hours of order processing, the email address will receive the tracking number for the order. So you can check the updated status and receive the package in time.

Warranty Terms

If shipping is damaged on arrival before signing the package, you need to confirm if the light arrived in excellent condition. Should the light sustain damage during transit, we require your assistance in filing a claim with the forwarder. If the damaged light is not working completely, we will arrange a new one for you. If this is just a small issue, you can sign it, and we will give you a refund or a little discount for the next order. If we have any sponsored activities, we will give you priority. Or we will extend the full warranty period from 3 months for FREE!

Details Warranty Clauses:

• For a period of THREE (3) MONTHS from the purchase date, we guarantee our products against defects in materials and workmanship with a free replacement.
• RedDot offers a THREE (3) YEAR WARRANTY against defects in materials and workmanship from the date of purchase (the panels).
• Warranty does not cover the following damage(s): the product being modified, improper installation or use, improper cleaning, electrical surges, or nature-caused damage.
• The warranty does not cover the loss of a third party with direct or indirect damage(s).

If you have any questions, please contact us by email or phone, and we will wholeheartedly serve you. Enjoy your red light therapy travel!