Professional One-Stop Light Therapy Solutions Manufacturer with Over 15 Years of Experience.
At REDDOT, our commitment to our customers continues long after delivery. We provide responsive technical support and warranty service to help our customers keep their red light therapy products operating reliably.
Warranty coverage and service methods vary by product category. The following policy provides general guidance. For customized products, OEM/ODM projects, or orders covered by a separate agreement, the terms specified in the applicable sales contract or warranty agreement shall prevail.
1. Warranty Coverage
REDDOT products are covered against defects in materials, workmanship, and product function under normal and intended use during the applicable warranty period.
The warranty period is calculated from the manufacturer's shipping date unless otherwise agreed in writing.
Red Light Therapy Panels and Covered Devices — 3-Year Warranty
Applicable products include designated REDDOT red light therapy panels and other devices covered by REDDOT's warranty agreement.
Within the first 6 months
If a product develops a non-human-induced quality defect:
- If REDDOT's technical team determines that the product cannot reasonably be repaired locally, REDDOT will provide a replacement device at no charge.
- If the product can be repaired, REDDOT will provide the required replacement parts free of charge and cover 100% of the applicable maintenance cost.
From 6 months to 1 year
For confirmed non-human-induced quality defects:
- REDDOT will provide the required replacement parts free of charge.
- REDDOT will cover the shipping cost of the replacement parts.
- REDDOT will cover 60% of the applicable maintenance cost.
From 1 year to 3 years
For confirmed non-human-induced quality defects:
- REDDOT will provide the required replacement parts free of charge.
- REDDOT will cover 30% of the applicable maintenance cost.
- Shipping costs for replacement parts are the responsibility of the customer.
Small and Portable Products — 1-Year Warranty
Small and portable red light therapy products, such as red light therapy masks, belts, handheld devices, and similar products, are generally covered by a 1-year warranty unless otherwise specified for the individual product or order.
For a confirmed product quality defect that is not caused by misuse, accidental damage, or other human factors, REDDOT may provide a replacement product or replacement parts during the warranty period after evaluation by our technical or after-sales team.
Large Equipment — Parts Warranty
For large or specialized equipment, such as red light therapy beds and similar systems, warranty service is generally provided through free replacement parts during the applicable warranty period.
Due to the size, installation requirements, and transportation costs associated with such equipment, free whole-unit replacement is not included unless otherwise agreed in writing.
Our technical team will assist customers with fault diagnosis, identification of the required parts, and replacement guidance.
2. What Is Not Covered
The REDDOT warranty applies to product defects arising under normal use. It does not cover damage or failure resulting from:
- Misuse, abuse, neglect, or improper handling;
- Dropping, impact, collision, or other accidental damage;
- Incorrect installation, unauthorized modification, disassembly, or repair;
- Use of an incorrect power supply, voltage, plug, or electrical connection;
- Improper cleaning, maintenance, or storage;
- Use of unauthorized parts or accessories;
- Damage caused by electrical surges or unstable power conditions;
- Water damage, flooding, lightning, earthquakes, fire, or other events beyond reasonable control;
- Normal cosmetic wear that does not affect product function;
- Any other damage determined to have resulted from human factors rather than a manufacturing or material defect.
Unauthorized modification or repair may affect warranty eligibility.
3. How to Request Warranty Service
If you experience a problem with your REDDOT product, please contact your REDDOT sales representative or our after-sales support team.
To help us evaluate the issue efficiently, please provide:
- Product model and serial number, if applicable;
- Order number or other proof of purchase;
- A clear description of the problem;
- Photos or videos showing the issue;
- Any additional information requested by our technical team for diagnosis.
Our technical team will review the information and determine whether the issue is covered by warranty and which service solution is appropriate.
Depending on the product and the nature of the issue, the solution may include troubleshooting assistance, replacement parts, repair support, or product replacement in accordance with the applicable warranty terms.
4. Shipping Damage
Please inspect the shipment and packaging as soon as possible after delivery.
If you discover visible transportation damage, please photograph the outer packaging, shipping label, damaged areas, and product before installation or use, and contact REDDOT promptly.
We will assist in evaluating the damage and, where applicable, coordinate the appropriate solution with the customer and logistics provider.
Transportation damage should be reported as soon as possible so that supporting evidence can be preserved for any logistics claim.
5. Technical Support
Warranty service is only one part of REDDOT's after-sales support.
For troubleshooting, installation guidance, product operation, replacement-part identification, or other technical questions, please contact our sales or after-sales team.
For OEM/ODM customers and customized products, service arrangements may vary according to the product design, project requirements, and applicable commercial agreement.
6. Important Notes
Warranty periods, replacement methods, maintenance-cost coverage, shipping responsibilities, and other service conditions may vary for certain products, customized projects, or specific orders.
Where a separate sales contract, warranty agreement, quotation, or other written agreement specifies different terms, the applicable written agreement shall prevail.
Warranty remedies apply only to eligible product defects within the applicable warranty period. Except where otherwise required by applicable law or agreed in writing, REDDOT is not responsible for indirect, incidental, or consequential losses arising from product failure.
For warranty assistance or technical support, please contact REDDOT. Our team will help evaluate the issue and provide an appropriate service solution.